Virtual Branch Online Services
Banner Federal is proud to present Virtual Branch. VB will allow you to access several Banner Federal accounts with one single log-in so that you may retrieve copies of your paid checks, access your monthly or quarterly account statements, view and download recent account transactions, set-up transfers from one or more of your accounts, easily access your Banner Federal Visa credit card and Bill Payment Center, and much much more.
Mobile Banking
Bank at your convenience. The TouchBanking app now with MOBILE DEPOSIT CAPTURE, allows you to manage your money from your smartphone. With TouchBanking you can deposit checks, transfer money, check your account balance and more.
From your smartphone, open Google Play or the App Store and search for TouchBanking. Download the free TouchBanking Application, activation code: bannerfcu
Reorder Checks
Check reordering made easy through Harland-Clarke.
Please note that your order will take approximately 12 to 14 business days to arrive.
All personal information on checks must match our info on file in order for your check order to be completed. If any of your information has changed from what is printed on your checks, please email us to complete your order.
Report Your Card Lost or Stolen
Please report your card stolen or lost as follows:
VISA Credit Card please call 1-800-558-3424.
VISA Debit Card or ATM Card please call 1-800-617-3775.
These phone lines are supported 24/7 and should be called as soon as you are aware your card is no longer in your possession.
Reasons to Notify Quickly about a credit card:
- Lost or Stolen Cards may be used to access your account.
- Report the loss as soon as it is discovered, any time of the day or night.
- You may be liable for the unauthorized use of your CU Card(s).
- You will not be liable for the unauthorized use that occurs after you notify us of the loss, theft, or possible unauthorized use.
Make a Loan Payment
You can use the Web Payments Center to quickly and securely make your loan payments using funds from another checking, savings, or credit cards for a low convenience fee of $5.50.
Change of Address
If you’re a Virtual Branch user, you can change your address online . Simply login to Virtual Branch at www.bannerfcu.org, select the “gear” icon in the upper right hand corner, then update your Personal Information.
You may also snail mail or fax us your completed, signed Change of Address Request. The application must contain the signature of the account owner.
Mailing address Banner Federal Credit Union
5757 W Thunderbird RD, Ste E-155
Glendale, AZ 85306
Fax: 602-256-0089
Questions? Call the Member Service Center at 602-254-5291 or 800-467-6633.