I received a call from the Banner Federal Credit Union fraud department. What do I do now?

Banner Federal monitors the activity on your debit cards to protect you from possible theft. If someone calls you stating they are from the Banner Federal Credit Union fraud department, don't panic. The agents who work for our card processors will never ask you for any personal information, but will only verify recent transactions that have been presented to your account. Banner Federal will never contact you by text message, email, phone, or any other method and ask for your personal information. If you have shared any of your private Banner Federal account information, please contact one of our offices right away.

What is the ABA/routing transit number?

Banner Federal Credit Union’s ABA/Routing Transit number is 3221-7288-1.

I want to send a wire from another financial institution to my Banner Federal account. What information do I need?

The incoming wire instructions for Banner Federal Credit Union are as follows: Send wire to: First Corporate Credit Union, ABA 3221-8457-8 Credit to: Banner Federal Credit Union, Account 3221-7288-1 Final Credit to: (Your name and account number at Banner Federal). You may also need to address of the credit union which is 302 E. McDowell Rd. Ste. 105. Phoenix, AZ 85004.

Can I make deposits or loan payments over the phone?

If you have an account at Banner Federal Credit Union, we can make payments or transfers from existing accounts with us. At this time, we can not accept any other forms of payment over the phone. However, if you visit one of our offices, we can use your credit or debit card to make payments with proper identification*.

* Cash advance fees may apply. Please check with your credit card company for details.

What is the AD&D Insurance that is being debited from my account?

The AD&D Insurance is an optional Accidental Death and Dismemberment Insurance you have requested through one of our preferred insurance vendors. To find out more about your policy or to make changes to this deduction, please call (800) 252-2148.

How do I set up Direct Deposit or Payroll deduction?

In order to start or change the amount your employer sends the credit union, you must contact your payroll or human resources department and provide them your routing number and credit union account number. If you are a Banner Health employee, you can do this online through the EMSS System https://emss.bannerhealth.com/lawson/portal/index.htm. The credit union can only change the way your payroll is disbursed once it comes into your account and you may have this changed by contacting any one of our offices by phone or in person.

Can I apply for a Payday Stretcher on your website or by phone?

No. This type of loan can only be done in person at any of our offices. No appointment is required.

Can I pick my own PIN number for my ATM/Visa debit card?

Yes. You can visit any of our Banner ATM’s (except for the ATM’s located at the Boswell and Del E Webb Hospitals) and enter your current PIN number and select the “Other” option on the screen. Select the option that prompts you to change your PIN number.

How do I sign up for E-services?

You can now sign up for our new Virtual Branch services from our home page. Just click "Virtual Branch" and then click "Enroll". You may also sign up for eStatements from our home page, just follow the link that says "Sign Up for eStatements".

How do I get cash or make a payment when the credit union is closed?

Banner Federal is a participant in the Shared Branching Network, which allows you to request a withdrawal, deposit, or make a payment at any of the participating Shared Branching credit unions throughout the country.  Many Shared Branching facilities are open later in the evening or on Saturdays.  To find a Share Branch participating credit union follow this link: http://www.cuservicecenter.com/default.aspx

Can I do Shared Branch transactions over the phone?

You can do credit union to credit union transfers within the Shared Branch network by calling 1-866-MYCUNOW (866-692-8669).

If I call the office, can they look up my PIN number for my ATM/ Visa Debit card?

For security purposes, none of Banner Federal’s employees has access to PIN numbers. We will be happy to reorder a PIN number if you stop by or call our office with your card number. A $3.00 fee applies for all PIN reorders.

Why doesn’t my ATM/Visa Debit card work?

There are several different reasons why your card may not be working. Some of the most common reasons are inadequate available funds in your account, past due loan accounts, using your card while traveling out of your home state or country, or accounts below the required minimum balance. If you are having trouble with your ATM/ Visa Debit card, please contact our Card Services Department at (602) 254-5291 Option 7 during our normal business hours.

How much can I get out of the ATM machine?

ATM machines vary in the amount they will dispense, but you can get up to $500.00 per day, per card. Saturday and Sunday are considered one day.

How do I update my contact information, address, etc?

You can change your personal account information by fax, mail, or stopping into anyone of our branches. Our fax number is (602) 256-0089. Please be sure to include your signature on all fax and mail requests. You may also submit address, phone number, or email changes on the new Virtual Branch via the Internet.

How do I place a stop payment on a check?

You can do this by calling the credit union and ask to place a temporary stop payment over the phone, but you will also have to go into the branch within 10 days to sign for a permanent stop payment order. A $20.00 per item charge applies to all stop payment requests.

I forgot my password for Online Account Access, how do I retrieve it?

You can call any credit union office and they can assist you, or you may choose “Forgot Password” where you login on our home page. If you are using the new Virtual Branch, you may request a password reset online. This process may take up to 15 minutes.

Why is my Available Balance less than my Account Balance?

Your account balance is what is in your account. Your available balance will show what is available to you due to transactions that may not have posted, check holds, or other holds placed such as when you pay at the pump for gas or make hotel or rental car reservations with your Visa Debit Card.

What are the cash/charge limits on my Visa Debit Card?

For any transactions you use your PIN number for, you have a $1,500.00 limit per day, per card. For any transactions you use your signature for, you have a $1,500.00 limit per day, per account on our Regular Checking Accounts. For Teen Checking Accounts, the ATM and signature limits are both $500.00 per day. Saturday and Sunday considered one day.

How do I activate my Visa Debit Card?

On each card, there is an activation sticker with a toll-free number. That number is (888) 463-4590. Follow the prompts on the recording. Be sure to enter the primary account holder’s date of birth when asked for your date of birth. If you have problems activating your debit card, please contact our Card Services Department at (602) 254-5291 Option 7 during our normal business hours.